Investigating Long Response Times on Texas 1 (paas1.tx.modxcloud.com)

» View Event Details | Created Tue, 06 Mar 2018 00:00:00 +0000

Resolved

This incident has been resolved.

Posted: Tue, 06 Mar 2018 20:30:00 +0000

Update

Services continue to be back to normal on the Texas 1 Platform. All sites should be back up and running normally. If your site is not running normally, please send a ticket by clicking the "Help" button inside the MODX Cloud Dashboard.

Posted: Tue, 06 Mar 2018 20:02:00 +0000

In Progress

Monitoring - We took several services offline to investigate the platform sites. Things looked normal. Sites should be coming back online, however, we'll continue additional monitoring to see if we can identify a root cause or prevent further downtime. Mar 6, 13:47 CST

Posted: Tue, 06 Mar 2018 19:47:00 +0000

Investigating

We are investigating long response times on sites on our Texas 1 platform (paas1.tx.modxcloudcom). Some customer sites are unavailable and not responding. We're working to resolve now. We'll provide updates as we have them. Mar 6, 13:38 CST

Posted: Tue, 06 Mar 2018 19:38:00 +0000

Dashboard connectivity issues

» View Event Details | Created Wed, 07 Mar 2018 00:00:00 +0000

Resolved

This incident has been resolved.

Posted: Wed, 07 Mar 2018 14:36:00 +0000

Update

We've identified the issue and are currently implementing a fix.

Posted: Wed, 07 Mar 2018 14:17:00 +0000

Investigating

We are currently investigating MODX Cloud Dashboard connectivity issues.

For any additional questions you might have please reach out to support@modx.com. Thank you for your understanding and patience.

Posted: Wed, 07 Mar 2018 13:56:00 +0000

Limited Outage London 1 Platform (paas1.lon.modxcloud.com)

» View Event Details | Created Thu, 15 Mar 2018 00:00:00 +0000

Resolved

There was an outage for sites on the London 1 Platform (paas1.lon.modxcloud.com) that affected sites running PHP 7.1 in with Cloud numbers that started at c0****.paas1.lon.modxcloud.com. This outage seems to have affected sites for up to an hour. Unfortunately, our monitors did not detect the outage and alert our staff to the issue.

We're currently investigating why our monitors did not detect the issue and led to approximately 60 minutes of downtime. We will review with our staff and provide a more detailed report later today.

Posted: Thu, 15 Mar 2018 11:38:16 +0000

Paas 2 TX connectivity issues

» View Event Details | Created Tue, 20 Mar 2018 00:00:00 +0000

Resolved

This incident has been resolved

Posted: Tue, 20 Mar 2018 13:18:00 +0000

Investigating

We are currently investigating issues occuring on a small number of sites on the P2T platform. For any questions you may have please reach out to support@modxcloud.com

Posted: Tue, 20 Mar 2018 12:12:40 +0000

Sydney 1 Platform Degraded Performance

» View Event Details | Created Sat, 31 Mar 2018 00:00:00 +0000

Investigating

We're investigating degraded performance on our Sydney (AUS) 1 Platform.

Posted: Sat, 31 Mar 2018 13:58:28 +0000