Incidents reported on status page for MODX Cloud https://status.modxcloud.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a4e4303817bafbf281c037119d727983.png https://status.modxcloud.com/ en https://status.modxcloud.com/ Sat, 07 Feb 2026 10:01:44 +0000 https://status.modxcloud.com/#b67b3a97b3c487d02300dd80d5ed48bb00b10688147743865b75ca38bb479dd9 Washington 1 Platform (US) recovered https://status.modxcloud.com/ Sat, 07 Feb 2026 09:53:21 +0000 https://status.modxcloud.com/#e6ac74a67caa6d9429afe6158b21d4eeb7c25b5effd848831d09851e8abd1a71 Texas 3 Platform (US) recovered https://status.modxcloud.com/ Sat, 07 Feb 2026 08:17:31 +0000 https://status.modxcloud.com/#b67b3a97b3c487d02300dd80d5ed48bb00b10688147743865b75ca38bb479dd9 Washington 1 Platform (US) went down https://status.modxcloud.com/ Sat, 07 Feb 2026 08:04:57 +0000 https://status.modxcloud.com/#e6ac74a67caa6d9429afe6158b21d4eeb7c25b5effd848831d09851e8abd1a71 Texas 3 Platform (US) went down https://status.modxcloud.com/incident/820345 Sat, 07 Feb 2026 05:36:00 -0000 https://status.modxcloud.com/incident/820345#402f7f369d1ff10c1eaecefef4b4e17eff1233868b6cd4c5598653e31dd50f04 The traffic surge has been mitigated and system performance has stabilized. We will continue monitoring. https://status.modxcloud.com/ Sat, 07 Feb 2026 05:13:48 +0000 https://status.modxcloud.com/#f46cba0db9ff71a88bbe460f72ba5e00ec4d56b625f4234797bea3f1b0f12342 Texas 3 Platform (US) recovered https://status.modxcloud.com/incident/820345 Sat, 07 Feb 2026 05:13:00 -0000 https://status.modxcloud.com/incident/820345#7a7853971e9ad0c3af2a9c187241901a3840fd0db2becac1b0fd5dbcfa06db0e We have increased protections against elevated bot traffic originating from specific countries, improving platform responsiveness. Most sites should no longer be impacted. We will continue monitoring traffic and deploying additional traffic rules. https://status.modxcloud.com/incident/820345 Sat, 07 Feb 2026 04:27:00 -0000 https://status.modxcloud.com/incident/820345#beb0023e017663f17ff0c241bd243f1a960951151856e4e94e5bcf11e7ab48ae N American platforms are experiencing elevated bot traffic leading to DDoS conditions. Some sites may experience degraded traffic. https://status.modxcloud.com/ Sat, 07 Feb 2026 03:24:51 +0000 https://status.modxcloud.com/#f46cba0db9ff71a88bbe460f72ba5e00ec4d56b625f4234797bea3f1b0f12342 Texas 3 Platform (US) went down https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 16:25:00 -0000 https://status.modxcloud.com/incident/814239#5c6aaf893ed238234fb1a3d7f67940fea25207aea7cbe5a6ace32c1f6f0326a2 ## Root Cause Analysis - Service Disruption Thursday, Jan 29, 2026 **Impact:** Certain MODX Cloud Dashboard functions, Backstage functions, CloudEdge, and some queued operations were unavailable for approximately 4 hours. **What happened:** The outage was caused by a DNS configuration issue that prevented an internal TLS certificate from renewing automatically. This caused several services to stop functioning properly. **Resolution and preventative measures:** We've corrected the DNS configuration and taken additional steps to prevent similar incidents: - Implemented enhanced monitoring to detect certificate renewal issues before they impact service - Updated our internal procedures to prevent similar configuration errors from happening again and to catch potential problems earlier We apologize for the disruption and appreciate your patience while we resolved this issue. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 16:25:00 -0000 https://status.modxcloud.com/incident/814239#5c6aaf893ed238234fb1a3d7f67940fea25207aea7cbe5a6ace32c1f6f0326a2 ## Root Cause Analysis - Service Disruption Thursday, Jan 29, 2026 **Impact:** Certain MODX Cloud Dashboard functions, Backstage functions, CloudEdge, and some queued operations were unavailable for approximately 4 hours. **What happened:** The outage was caused by a DNS configuration issue that prevented an internal TLS certificate from renewing automatically. This caused several services to stop functioning properly. **Resolution and preventative measures:** We've corrected the DNS configuration and taken additional steps to prevent similar incidents: - Implemented enhanced monitoring to detect certificate renewal issues before they impact service - Updated our internal procedures to prevent similar configuration errors from happening again and to catch potential problems earlier We apologize for the disruption and appreciate your patience while we resolved this issue. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 16:25:00 -0000 https://status.modxcloud.com/incident/814239#5c6aaf893ed238234fb1a3d7f67940fea25207aea7cbe5a6ace32c1f6f0326a2 ## Root Cause Analysis - Service Disruption Thursday, Jan 29, 2026 **Impact:** Certain MODX Cloud Dashboard functions, Backstage functions, CloudEdge, and some queued operations were unavailable for approximately 4 hours. **What happened:** The outage was caused by a DNS configuration issue that prevented an internal TLS certificate from renewing automatically. This caused several services to stop functioning properly. **Resolution and preventative measures:** We've corrected the DNS configuration and taken additional steps to prevent similar incidents: - Implemented enhanced monitoring to detect certificate renewal issues before they impact service - Updated our internal procedures to prevent similar configuration errors from happening again and to catch potential problems earlier We apologize for the disruption and appreciate your patience while we resolved this issue. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 16:25:00 -0000 https://status.modxcloud.com/incident/814239#5c6aaf893ed238234fb1a3d7f67940fea25207aea7cbe5a6ace32c1f6f0326a2 ## Root Cause Analysis - Service Disruption Thursday, Jan 29, 2026 **Impact:** Certain MODX Cloud Dashboard functions, Backstage functions, CloudEdge, and some queued operations were unavailable for approximately 4 hours. **What happened:** The outage was caused by a DNS configuration issue that prevented an internal TLS certificate from renewing automatically. This caused several services to stop functioning properly. **Resolution and preventative measures:** We've corrected the DNS configuration and taken additional steps to prevent similar incidents: - Implemented enhanced monitoring to detect certificate renewal issues before they impact service - Updated our internal procedures to prevent similar configuration errors from happening again and to catch potential problems earlier We apologize for the disruption and appreciate your patience while we resolved this issue. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 14:24:00 -0000 https://status.modxcloud.com/incident/814239#18fb971ba50e999d520f0538d53302a7820eb44e3cade2490f53f9cd48209a3c Services should be coming back online if they are not already back online. Please let us know if you continue to have issues. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 14:24:00 -0000 https://status.modxcloud.com/incident/814239#18fb971ba50e999d520f0538d53302a7820eb44e3cade2490f53f9cd48209a3c Services should be coming back online if they are not already back online. Please let us know if you continue to have issues. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 14:04:00 -0000 https://status.modxcloud.com/incident/814239#bab3481a0bd554bf043bbfe80c9ccc7f8c4f44dc319a2424666c886d6f140295 We have identified the issue and are actively working to resolve. This issue will affect Cloud Dashboard, CloudEdge, Updates inside Cloud Dashboard and several other services. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 14:04:00 -0000 https://status.modxcloud.com/incident/814239#bab3481a0bd554bf043bbfe80c9ccc7f8c4f44dc319a2424666c886d6f140295 We have identified the issue and are actively working to resolve. This issue will affect Cloud Dashboard, CloudEdge, Updates inside Cloud Dashboard and several other services. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 09:14:00 -0000 https://status.modxcloud.com/incident/814239#cdb2983613c9c000277004d650bd71d5a4f91aaa09c18c7608ef52292398fb16 We have had reports and are aware of issues with the Cloud Dashboard that is affecting new Cloud creations and possible other Dashboard actions. We will aim to have this resolved as soon as possible. https://status.modxcloud.com/incident/814239 Thu, 29 Jan 2026 09:14:00 -0000 https://status.modxcloud.com/incident/814239#cdb2983613c9c000277004d650bd71d5a4f91aaa09c18c7608ef52292398fb16 We have had reports and are aware of issues with the Cloud Dashboard that is affecting new Cloud creations and possible other Dashboard actions. We will aim to have this resolved as soon as possible. https://status.modxcloud.com/incident/787921 Wed, 17 Dec 2025 02:18:00 -0000 https://status.modxcloud.com/incident/787921#c10c03baf763fa691356cede9469a4bdee0e034b9bb2850b874f8791b15dfbb8 There was a brief outage for sites on our Texas 3 platform (paas3.tx). This outage seems to have only affected customer with sites using PHP 8.3. It has been resolved. https://status.modxcloud.com/incident/785457 Fri, 12 Dec 2025 21:33:00 -0000 https://status.modxcloud.com/incident/785457#a610a0a829d96f50a6f0c19e5c05b27153a5329bc52c64bdf854dac4531e1a3e It appears that GoDaddy has resolved the issue at this time. https://status.modxcloud.com/incident/785457 Fri, 12 Dec 2025 21:32:00 -0000 https://status.modxcloud.com/incident/785457#c26004b1b86333132b844476b232746e4c49acbd6ab58669371cb368f0f7a1f8 It appears that customers who uses GoDaddy Nameservers may experience site unavailability until it's resolved. https://status.modxcloud.com/incident/750069 Thu, 23 Oct 2025 18:03:00 -0000 https://status.modxcloud.com/incident/750069#92d8c49a17122963cc2228b850aefec687b9e66e0c4d7c4331e61e1069c9de54 We have identified the issue and resolved it. There was a flood of malicious traffic which we isolated and terminated. Things should be completely recovered now. https://status.modxcloud.com/incident/750069 Thu, 23 Oct 2025 17:44:00 -0000 https://status.modxcloud.com/incident/750069#b7bcd89d4272cf4ea2d7cef3dd86766833989d1736c357439f5a814bf31bda60 We're investigating performance issues affecting the Washington 1 (paas1.wdc) platform. We're working to identify the cause and restorer functionality as soon as possible. https://status.modxcloud.com/incident/740058 Wed, 08 Oct 2025 17:46:00 -0000 https://status.modxcloud.com/incident/740058#a70e66c2211d636d9085a72c4c04b2032d03e81febf752968cd0f23646e78493 We have identified the source of the issue and have resolved it. Services and sites are now coming back online. https://status.modxcloud.com/incident/740058 Wed, 08 Oct 2025 17:30:00 -0000 https://status.modxcloud.com/incident/740058#8768587606131d73602c030f1d1a1cd07b272a7acf4ec99afc80e7ec95eff2d6 We're investigating the cause of an outage of our Amsterdam 3 Platform (paas3.ams). Sites are not currently serving traffic and our team is working to resolve quickly. https://status.modxcloud.com/incident/730068 Tue, 23 Sep 2025 13:00:00 -0000 https://status.modxcloud.com/incident/730068#ee75a26fb4f53a8d46acacd0de4fb25cd70dd539adefee158272277d60d5edcf We received reports of an issue where Backstage was failing to queue deploys. Upon investigation, we found increased load hitting the API. We've expanded the resources to the API and things have resolved. We are currently investigating if any further actions are needed. https://status.modxcloud.com/incident/721257 Tue, 09 Sep 2025 16:28:00 -0000 https://status.modxcloud.com/incident/721257#be2391b4ff79ad154b2f0ed035f8e594a64eeaec735fcb1c24ca48ab4b92991a We're investigating a brief disrution for DNS resolution on a number of sites on our platforms. While the event only lasted a couple of minutes, we're still seeking to determine the cause and take any necessary action to prevent it from happening in the future if possible. https://status.modxcloud.com/incident/721257 Tue, 09 Sep 2025 16:28:00 -0000 https://status.modxcloud.com/incident/721257#be2391b4ff79ad154b2f0ed035f8e594a64eeaec735fcb1c24ca48ab4b92991a We're investigating a brief disrution for DNS resolution on a number of sites on our platforms. While the event only lasted a couple of minutes, we're still seeking to determine the cause and take any necessary action to prevent it from happening in the future if possible. https://status.modxcloud.com/incident/701490 Wed, 06 Aug 2025 16:00:00 -0000 https://status.modxcloud.com/incident/701490#c94bd74f996a36f0bacc10be6edf76c8e631e1c8cde79aa4c6b1ba359784cef1 It appears that the Network Solutions services have recovered and that sites that use NetSol as their domain registrar or DNS provider are back online. https://status.modxcloud.com/incident/700868 Thu, 31 Jul 2025 13:44:00 -0000 https://status.modxcloud.com/incident/700868#038a3ee61ddaf09c5a77faf151442cda1146fe66ca184e60c3a2abdb7e270a8e This morning, monitors alerted our team to a high-volume, automated vulnerability scan on our Washington DC 1 platform (paas1.wdc). This is a fairly common annoyance for all web hosts; however, there was a configuration issue with our server-side firewall, and this allowed the attack to continue long enough to affect some customer sites due to the volume of requests. We have fully mitigated the issue, and all sites are operating normally at this time. There's no action required, and no sites were at risk of harm.