All Systems Operational

About This Site

This page contains status and metrics information about different components of the MODX Cloud system, plus information on incidents.

Platform uptime and response times are measured by Pingdom.

Platform: Sydney 1   ? Operational
Platform: Frankfurt 1 (paas1.fra)   Operational
Platform: Amsterdam 1 (paas1.ams)   Operational
Platform: Amsterdam 2 (paas2.ams)   Operational
Platform: London 1   ? Operational
Platform: Texas 1 (paas1.tx)   Operational
Platform: Texas 2 (paas2.tx)   Operational
MODX Cloud Dashboard   Operational
Support Desk   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Uptime: Sydney 1 (paas1.syd)
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Uptime: Frankfurt 1 (paas1.fra)
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Uptime: Amsterdam 1 (paas1.ams)
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Uptime: Amsterdam 2 (paas2.ams)
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Uptime: London 1 (paas1.lon)
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Uptime: Texas 1 (paas1.tx)
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Uptime: Texas 2 (paas2.tx)
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Uptime: MODX Cloud Dashboard
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Past Incidents
Sep 24, 2017
We experienced a short network outage on paas2.tx.modxcloud.com. It resolved shortly after monitoring triggered.
Sep 24, 03:07 CDT
Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - An issue related to restoring backups has been fixed.
Sep 14, 23:41 CDT
Investigating - We are investigating reports of injecting Snapshots and restoring Backups is taking longer than normal in the TX and SYD data centers.
Sep 14, 17:56 CDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - Service restored. Multiple causes of excessive resource usage were identified and mitigated, including poorly written code resulting in IO spikes, PHP scripts improperly handling large file delivery, and MySQL queries creating excessive connections and running too long. Protections have been put in place to prevent future recurrence, and additional monitoring is being put into place to help identify abnormal resource usage in the future.
Sep 12, 15:03 CDT
Monitoring - We are closely monitoring AMS and TX data centers due to intermittent service degradation. In addition we are in the process of provisioning additional hardware to increase capacity in both of these locations. If you need help, please either open a ticket from the MODX Cloud Dashboard or email support [at] modxcloud.com.
Sep 12, 11:23 CDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.