MODX Cloud

Infrastructure Uptime

Systems are currently experiencing a major outage.

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June 2018

Provisioning delays on all platforms

» Thu, 14 Jun 2018 00:00:00 +0000

Resolved - This issue has been resolved
Posted: Thu, 14 Jun 2018 17:05:00 +0000

Investigating - We are currently experiencing delays in provisioning new clouds, injecting backups and snapshots. Please reach out to us at support@modx.com should you have further questions or are experiencing issues. Thank you for your patience and understanding
Posted: Thu, 14 Jun 2018 00:00:00 +0000

Support Helpdesk Encountering Issues

» Thu, 21 Jun 2018 00:00:00 +0000

Resolved - Zendesk has restored full functionality to the support desk. All is well at this time.
Posted: Thu, 21 Jun 2018 13:43:00 +0000

In Progress - Our support desk system, powered by Zendesk is currently experiencing issues. Please note there may be delays in response until they resolve these issues.
Posted: Thu, 21 Jun 2018 00:00:00 +0000

Emergency Dashboard Maintenance

» Fri, 22 Jun 2018 00:00:00 +0000

Resolved - MODX Cloud Dashboard is now back online. Thanks for your patience.
Posted: Fri, 22 Jun 2018 19:54:00 +0000

Update - We expect the MODX Cloud Dashboard to be back online in a matter of minutes.
Posted: Fri, 22 Jun 2018 19:24:00 +0000

In Progress - In order to continue providing reliable service, we will be performing an upgrade very shortly on a key piece of our infrastructure. The MODX Cloud dashboard will be inaccessible for a brief period of time this afternoon, Friday, Jun 22 (U.S. Central time). Unfortunately we do not have an exact duration for the upgrade. It may be essentially a reconfiguration and reboot, but there is a chance that the server will need to be migrated to a new host machine. We will update customers through this page should the migration take longer than expected. This maintenance will not affect uptime of our customers' websites. We apologize for any inconvenience that this maintenance may cause.
Posted: Fri, 22 Jun 2018 00:00:00 +0000

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