MODX Cloud

Cloud Status and Infrastructure Uptime

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August 2018

HelpDesk Issues

» View Event Details | Created Wed, 08 Aug 2018 16:43:00 +0000

Resolved

Zendesk seems to have resolved the performance and availability issues. We are back in business on the help desk. We're sorry for any inconvenience.


Posted: Wed, 08 Aug 2018 18:10:00 +0000

Update

We're seeing improvements in our help desk. Things seem to be coming back on line.


Posted: Wed, 08 Aug 2018 17:28:00 +0000

In Progress

Our support help desk vendor Zendesk is experiencing issues with their service. This means there will be possible delays or issues with support via ticket or email. We hope they will get this resolved soon. For further information, please see https://status.zendesk.com/ (MODX is on their Pod 14 platform.


Posted: Wed, 08 Aug 2018 16:43:00 +0000

Outage on Texas 1 Platform

» View Event Details | Created Thu, 16 Aug 2018 14:35:00 +0000

Resolved

We've resolved the issue and sites are coming back online. The outage was due to a mis-configuration of a normal change to a setting. We sincerely apologize for the inconvenience.


Posted: Thu, 16 Aug 2018 14:37:00 +0000

In Progress

We're working to resolve an issue causing an outage on our Texas 1 Platform. We hope to have it resolved within a few minutes.


Posted: Thu, 16 Aug 2018 14:35:00 +0000

MODX Cloud Server Maintenance

» View Event Details | Created Fri, 24 Aug 2018 15:00:00 +0000

Resolved

The hardware updates have been sucessfully completed. Should you have any questions do not hesitate to reach out to us at support@modxcloud.com


Posted: Tue, 18 Sep 2018 16:14:00 +0000

Scheduled

We have been made aware of a recently disclosed hardware security vulnerability affecting newer Intel-powered servers. Our infrastructure partner, IBM Cloud, has scheduled important hardware security updates to protect the integrity of our MODX Cloud servers. These updates will require a reboot and, therefore, a short period of downtime while our MODX Cloud systems are restarted.

The operations, including reboot, are scheduled to take place at or near the following times for the corresponding services in MODX Cloud:

25-Aug-2018 03:00:00 UTC - SSL adds and updates (custom and Let’s Encrypt) will be affected.

26-Aug-2018 07:01:00 UTC - Dashboard will be affected for all MODX Cloud Customers.

27-Aug-2018 09:01:00 UTC - New signups, billing updates and account or cloud upgrade Purchases

During the operations, we'll post updates at https://status.modxcloud.com.

Uptime is important to both us and IBM Cloud. We will make every effort to minimize any disruption. If you have any questions about the maintenance periods, please reply to this notice or send an email to support@modxcloud.com.


Posted: Fri, 24 Aug 2018 15:00:00 +0000

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