Texas 2 Platform Timeouts

» View Event Details | Created Sat, 08 Dec 2018 17:00:00 +0000

Post-Mortem

On Saturday, December 8, 2018, some MODX Cloud customers with sites hosted on our Texas 2 platform (paas2.tx.modxcloud.com) were affected by a Distributed Denial of Service (DDoS) attack on the platform. Because it was such a small subset of customers and the server was not triggering any alerts, we could not immediately determine the cause of the issue.

Our infrastructure partner, IBM Cloud, has hardware and software in place to protect against these types of incidents. In some cases, these protections themselves can block legitimate network traffic (inbound and outbound) during an attack in progress.

The attack activity spanned several hours and the protections worked, which meant the server remained online, and most sites were available to visitors.

We apologize to those customers this event affected.

Provisioning delayed on all platforms

» View Event Details | Created Fri, 21 Dec 2018 14:54:00 +0000

Resolved

We pushed a fix and everything is working as expected. Expect your changes to be provisioned soon.

Thank you

Investigating

We are currently experiencing an issue with provisioning on all platforms. That means that creating, deleting, upgrading your Clouds will be delayed.

Our engineers are working on fixing the issue and we'll notify you as soon as it has been fixed.

For further questions create a ticket with support@modxcloud.com

Thank you for your patience and consideration.

Service degradation on P2T

» View Event Details | Created Mon, 24 Dec 2018 09:57:00 +0000

Resolved

We've pushed a fix and resolved the issue.

Apologies for the inconvenience.

Investigating

We are curently experiencing issues with our Paas 2 Texas (P2T) platform and are working on fixing the issue.

For further questions please reach out to MODX Cloud support on support@modxcloud.com.

Thank you,