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Lodon 1 Platform Unavailable

» Published on Mon, 13 Jul 2020 21:03:00 +0000

  • Resolved

    Network connectivity has been restored to our LON1 platform. We will work with our infrastructure provider to understand the root cause and ensure they take measures to prevent similar incidents in the future.

    » Updated Mon, 13 Jul 2020 22:18:00 +0000
  • Update

    Our infrastructure provider is investigating network issues across a number of datacenters. They are actively working on isolating the cause and restoring connectivity.

    » Updated Mon, 13 Jul 2020 22:18:00 +0000
  • Update

    We are still working with the upstream provider to restore availability.

    Feel free to reach out to support@modxcloud.com with any questions you may have.

    » Updated Mon, 13 Jul 2020 21:56:00 +0000
  • Update

    We have established that this issue is affecting public network access. We're working with our upstream provider to determine the cause and restore availability.

    » Updated Mon, 13 Jul 2020 21:21:00 +0000
  • Update

    We continue to investigate the cause of the outage. We are working with our upstream provider to determine the cause and restore availability.

    » Updated Mon, 13 Jul 2020 21:19:00 +0000
  • Investigating

    We're investigating the cause of our London 1 Platform being unavailable at this time.

    » Updated Mon, 13 Jul 2020 21:03:00 +0000

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