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MODX Cloud Site Outages Texas and Amsterdam

» Published on Thu, 14 Nov 2019 15:39:00 +0000

  • Post-Mortem

    We determined the cause of the outage was a routing issue with IP addresses on our AMS and TX platforms.

    » Updated Fri, 22 Nov 2019 16:48:00 +0000
  • Resolved

    Sites are back online. Once we have completed our review of the event, we will publish a full report detailing the cause of the outage.

    » Updated Thu, 14 Nov 2019 16:21:00 +0000
  • Update

    We have coordinated a resolution with our upstream provider and sites are coming back online at this time. We'll provide details of the outage when we have a full understanding of the cause.

    If your site does not recover, or if you have any questions, please open a ticket using the Help button inside the MODX Cloud dashboard or send an email to support@modxcloud.com

    » Updated Thu, 14 Nov 2019 16:04:00 +0000
  • Update

    We are working with our upstream provider complete the resolution of this issue.

    » Updated Thu, 14 Nov 2019 16:02:00 +0000
  • Update

    This issue is affecting all sites on Paas1 and Paas2 Texas and Amsterdam. This is not affecting any other platforms or Private servers.

    » Updated Thu, 14 Nov 2019 15:58:00 +0000
  • Update

    We have identified the issue and we are working to resolve the issue at this time.

    » Updated Thu, 14 Nov 2019 15:52:00 +0000
  • Update

    We continue to investigate the issues. It appears that the sites and platforms are online, however, it is not possible to reach any custom domains. We will work to resolve this issue and update as we have additional information or status change.

    » Updated Thu, 14 Nov 2019 15:47:00 +0000
  • Investigating

    We're investigating an outage on our Texas 1 (paas1.tx) and Texas 2 (paas2.tx) at this time.

    » Updated Thu, 14 Nov 2019 15:39:00 +0000

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