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High-Availability and some Private Server Customers Affected by Upstream Provider

» Published on Tue, 15 Oct 2019 19:59:00 +0000

  • Resolved

    Our upstream provider, Sucuri, has reported that they have solved the issue that caused sites to have intermittent connectivity and downtime. We will stay in contact with them to get a full account of the event once the review has been completed by their engineering team.

    » Updated Wed, 16 Oct 2019 00:56:00 +0000
  • Update

    Sites remain online and available. We're still awaiting an update from the high-availability/failover vendor, Sucuri about this issue. We'll continue to monitor sites.

    » Updated Tue, 15 Oct 2019 21:13:00 +0000
  • Update

    We continue to monitor site uptime and await further updates from our vendor, Sucuri.

    » Updated Tue, 15 Oct 2019 20:10:00 +0000
  • Update

    Sites affected by the intermittent outages at our high-availability and failover vendor, Sucuri, appear to be coming back online. We're monitoring the situation and awaiting updates from Sucuri on a resolution.

    » Updated Tue, 15 Oct 2019 20:05:00 +0000
  • Update

    Customers with private servers, failover, or in HA configurations are affected by ongoing intermittent issues with the upstream provider, Sucuri. This is not affecting customers on regular MODX Cloud public platforms.

    We are awaiting updates from the provider and hope service is restored soon.

    » Updated Tue, 15 Oct 2019 19:59:00 +0000

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