» Published on Fri, 17 Apr 2020 15:28:00 +0000

• Resolved

  Our upstream provider resolved the issue.

  According to our provider, while performing corrective maintenance to their SSL configuration to resolve an active issue, a configuration change caused customer certificates to no longer be eligible for traffic. To resolve this issue, the configuration change was reverted and required a rolling reload of all Edge Servers.

  They have provided some notes for our team to help mitigate the risk of this type of even taking affecting SSL certificates. Our team will be reviewing these and may request updates to configurations in the coming weeks.

  » Updated Fri, 17 Apr 2020 20:03:00 +0000

• Update

  Our upstream provider continues to roll out the update to resolve this issue. We will continue to provide updates until a complete resolution has been reached.

  » Updated Fri, 17 Apr 2020 17:48:00 +0000

• Update

  Our upstream provider has begun rolling out an update that will resolve the ongoing SSL errors some MODX Cloud customers are experiencing. We'll continue to monitor the situation.

  » Updated Fri, 17 Apr 2020 16:54:00 +0000

• Update

  Our upstream provider has notified us they have identified the root cause of SSL issues and is working to mitigate it as quickly as possible.

  » Updated Fri, 17 Apr 2020 15:45:00 +0000

• Update

  We're still awaiting an update from the upstream provider for a resolution. For customers wishing to get their site up sooner, contact us and we'll provide instructions to reroute your site.

  » Updated Fri, 17 Apr 2020 15:43:00 +0000

• In Progress

  Some MODX Cloud customers with CDN (Performance+), WAF (Security+), failover (Uptime+) may be seeing issues with invalid SSL certificates. Our upstream provider is working to resolve the missing certificates at this time.

  » Updated Fri, 17 Apr 2020 15:28:00 +0000