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Texas 3 Platform Outage (paas3.tx)

» Published on Sun, 20 Oct 2019 02:01:00 +0000

  • Resolved

    As of 01:00 CDT, the upstream provider determined that the inbound traffic had returned to safe levels and restored public access for sites on paas3.tx.modxcloud.com.

    » Updated Sun, 20 Oct 2019 09:00:00 +0000
  • Update

    We have received an update from our upstream provider that mitigation measures are in place and sites will remain offline until they can determine that the inbound traffic has returned to safe levels. We'll provide further updates as we have them.

    If you would like to restore your website sooner, you may follow the instructions on how to move your site to a new Cloud Data Center using a nightly backup of your website.

    We sincerely appreciate your patience.

    » Updated Sun, 20 Oct 2019 03:33:00 +0000
  • Update

    We have been notified by our upstream provider that the server received an extremely high volume of inbound traffic triggering automated anti-DDoS (Distributed Denial of Service) measures. We are working with provider engineers to mitigate the issues and restore service to normal as soon as possible.

    » Updated Sun, 20 Oct 2019 02:37:00 +0000
  • Investigating

    Sites on our Texas 3 Platform (Cloud URLs including paas3.tx.modxcloud.com) are offline at this time. We are investigating the issue and will have more updates when we have more information.

    » Updated Sun, 20 Oct 2019 02:01:00 +0000

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