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Our team has reviewed the outage event and has determined that, due to an unexpected condition encountered by our provisioning system, PHP was unable to recover from an error and halted. Manual intervention was required.
Our team rectified the issue, and we have added new checks to our monitoring to prevent this condition from recurring in the future.
» UpdatedWe have identified the issue and we're restoring service to the platform now. If for some reason your site doesn't come back online, please use the Help button from inside the MODX Cloud dashboard.
» UpdatedWe are in the process of restoring service by restarting affected PHP pools
» UpdatedOur team is homing in on the issue and looking at restoring service as soon as possible.
» UpdatedWe are investigating 50x errors with PHP in the WDC Data Center.
» Updated