» Published on Mon, 27 Nov 2023 20:34:00 +0000

• Post-Mortem

  Our team has reviewed the outage event and has determined that, due to an unexpected condition encountered by our provisioning system, PHP was unable to recover from an error and halted. Manual intervention was required.

  Our team rectified the issue, and we have added new checks to our monitoring to prevent this condition from recurring in the future.

  » Updated Tue, 28 Nov 2023 18:39:00 +0000

• Resolved

  We have identified the issue and we're restoring service to the platform now. If for some reason your site doesn't come back online, please use the Help button from inside the MODX Cloud dashboard.

  » Updated Mon, 27 Nov 2023 20:48:00 +0000

• Update

  We are in the process of restoring service by restarting affected PHP pools

  » Updated Mon, 27 Nov 2023 20:40:00 +0000

• Update

  Our team is homing in on the issue and looking at restoring service as soon as possible.

  » Updated Mon, 27 Nov 2023 20:37:00 +0000

• Investigating

  We are investigating 50x errors with PHP in the WDC Data Center.

  » Updated Mon, 27 Nov 2023 20:34:00 +0000