MODX Cloud

Infrastructure Uptime

Systems are currently experiencing a major outage.

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May 2018

P1T service disruption

Resolved - This issue has been resolved.
Posted: Mon, 28 May 2018 09:35:00 +0000

Investigating - We are currently experiencing service disruption on the paas1.tx platform and are working on getting it back to normal. For any questions please reach out to support@modx.com. Thank you for your patience and understanding.
Posted: Mon, 28 May 2018 00:00:00 +0000

Queued Operations Disruption

Resolved - After monitoring our systems for several hours. Queued operations are working as they should, however there may be longer than normal queue times.
Posted: Wed, 23 May 2018 18:26:00 +0000

Update - We have restored functionality to our queued operations and will continue to monitor and work on determining the root cause and prevent it from happening again.
Posted: Wed, 23 May 2018 13:56:00 +0000

Investigating - The systems that process queued operations such as new Clouds, backups, snapshot extractions and injections are currently not functioning normally. We are investigating and hope to have normal operations restored in all data center locations.
Posted: Wed, 23 May 2018 00:00:00 +0000

Monitoring Service Outage

Resolved - Our vendor has resolved the issue.
Posted: Mon, 07 May 2018 16:10:00 +0000

Resolved - Our monitoring service has resolved the false positive report of downtime, however, we're awaiting the correction of our uptime graphs to accurately reflect our service uptime.
Posted: Tue, 01 May 2018 15:18:00 +0000

In Progress - Our monitoring service pushed a software change that incorrectly showed services as down. They are rectifying and resolving now.
Posted: Tue, 01 May 2018 15:13:14 +0000

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