MODX Cloud

Infrastructure Uptime

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Event History

January 2019

Degraded Performance on our Texas 3 Platform.

» Wed, 09 Jan 2019 17:37:00 +0000

Resolved

We continue to work with our infrastructure partner, IBM Cloud, to determine the root cause of the connectivity issues for legitimate site visitors and to ensure such an event does not cause problems with customer sites in the future.


Posted: Fri, 11 Jan 2019 20:21:00 +0000

Resolved

Services have returned to normal.


Posted: Thu, 10 Jan 2019 14:35:00 +0000

Update

Service is returning to normal at this time. The malicious traffic has stopped. However, we will continue to monitor to ensure the platform remains stable.


Posted: Wed, 09 Jan 2019 20:47:00 +0000

Update

We continue to work with our infrastructure partner to resolve the DoS attack. We'll post further updates as they come.


Posted: Wed, 09 Jan 2019 20:01:00 +0000

In Progress

There is currently Denial of Service (DoS) attack on the visitor site IP for the paas3.tx.modxcloud.com platform. There are protective measures in place, however, the protections can also block legitimate inbound and outbound traffic. Until this is resolved, users may experience degraded performance for sites on the platform and some visitors may not be able to access. Your sites are online and safe.

Thank you for your patience and understanding.

For any questions or concerns reach out to support@modxcloud.com.


Posted: Wed, 09 Jan 2019 17:37:00 +0000

Degraded performance on P3T

» Tue, 08 Jan 2019 16:59:00 +0000

Resolved

This has been resolved.


Posted: Thu, 10 Jan 2019 14:36:00 +0000

Update

The DoS attack has been mitigated and sites are coming back online. We apologize for the inconvenience. We'll continue monitoring over the next few hours.


Posted: Tue, 08 Jan 2019 19:03:00 +0000

Update

We're still working with our upstream provider to resolve this Denial of Service. Your site is still up, however, some visitors may not be able to access the websites.


Posted: Tue, 08 Jan 2019 17:44:00 +0000

Investigating

We are working with our upstream provider to resolve a Denial of Service (DoS) attack on our paas3.tx.modxcloud.com platform. Until this is resolved, users may experience degraded performance for sites on the platform.

Thank you for your patience and understanding.

For any questions or concerns reach out to support@modxcloud.com.


Posted: Tue, 08 Jan 2019 16:59:00 +0000

Provisioning delayed on all platforms

» Mon, 07 Jan 2019 14:25:00 +0000

Resolved

This incident has been resolved.

Thank you for your patience and understanding


Posted: Mon, 07 Jan 2019 15:14:00 +0000

Investigating

We are currently experiencing delayed provisioning on all platforms.

We are working on resolving this as soon as possible.

For any questions or concerns reach out to MODX Support at support@modxcloud.com

Thank you for your understanding.


Posted: Mon, 07 Jan 2019 14:25:00 +0000

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