MODX Cloud

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Event History

September 2019

Support Desk currently down

» View Event Details | Created Mon, 16 Sep 2019 18:21:00 +0000

Resolved

The vendor resolved the issue with the Support Desk and we're back to normal operation.

Thank you for your patience and understanding.


Posted: Mon, 16 Sep 2019 19:19:00 +0000

Brief Outage of Cloud Dashboard

» View Event Details | Created Thu, 12 Sep 2019 19:15:00 +0000

Resolved

There was a brief outage of the MODX Cloud dashboard while we were performing some maintenance on the systems. It is now back and it should not recur.


Posted: Thu, 12 Sep 2019 19:15:00 +0000

London 1 (paas1.lon) IP Changeover

» View Event Details | Created Fri, 13 Sep 2019 01:00:00 +0000

Scheduled

We are completing the switchover to the new IP address for sites hosted on the London 1 Platform (sites Cloud URLs containing paas1.lon.modxcloud.modx.com). If you have a custom domain pointed at a Cloud on London 1, the IP address should be pointed to 158.176.131.137.

All customers have been contacted multiple times with the details of the change, including phone calls to those customers form whom we did not detect their IP address was updated to ensure no customers were missed.

If you find your site is unreachable after this change, please contact MODX Cloud Support for assistance.


Posted: Fri, 13 Sep 2019 01:00:00 +0000

Paas 1 Fra platform issues

» View Event Details | Created Tue, 03 Sep 2019 12:37:00 +0000

Resolved

We've published a fix and are seeing restoration of service on the platform and will continue to closely monitor the platform.


Posted: Tue, 03 Sep 2019 12:49:00 +0000

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