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Downtime

All Services Unavailable

Mar 09 at 09:41am CDT
Affected services
Frankfurt 2 Platform (DE)
Amsterdam 3 Platform (NL)
London 2 Platform (UK)
Washington 1 Platform (US)
Texas 3 Platform (US)
Texas 4 Platform (US)
Sydney 2 Platform (AU)
MODX Cloud Dashboard
Cloud DNS
CloudEdge™ CDN/WAF
SSL Provisioning
Backstage™
Queued Tasks Runner

Resolved
Mar 09 at 01:27pm CDT

All services are now back online.

What Happened?

A configuration change made in error by our infrastructure provider disabled network access for all platforms.

Our platforms and systems were unaffected. Once we identified the issue, we contacted our provider to rectify the situation.

Next Steps

We're working with our provider to determine the events and actions that led to this outage.

If you have questions or there are any issues with your individual sites, please do not hesitate to contact us at support@modxcloud.com.

Updated
Mar 09 at 11:54am CDT

We're still making some adjustments to bring some of the customer Private Servers back online.

Updated
Mar 09 at 11:41am CDT

Customer Private Servers are coming back online. The networking issue has been resolved and all sites and servers should be available normally over the next few minutes.

Please let us know if your sites are not online properly via support@modxcloud.com

Updated
Mar 09 at 11:13am CDT

We continue to work with our infrastructure partner to resolve the issue and bring all Private Server platforms back online.

The servers are online however network has been affected.

Updated
Mar 09 at 10:41am CDT

We're still working with our infrastructure partner to bring our Private Server platforms back online at this time.

Updated
Mar 09 at 10:20am CDT

Our infrastructure provider is resolving the issue now. Services are coming back online at this time. We will continue to monitor to ensure all systems come back online normally.

Updated
Mar 09 at 10:11am CDT

Our infrastructure partner is working on a resoution at this moment. Hopefully, services will start coming back online soon.

Updated
Mar 09 at 09:57am CDT

The issue appears to be with our infrastructure partner. We're working with them right now to restore services ASAP>

Created
Mar 09 at 09:41am CDT

All services at MODX Cloud are currently inavailable. We're investigating the issues and will have an update shortly.