Service Incident Report - March 9, 2026
Summary
On March 9, 2026, MODX Cloud experienced an outage affecting all customer platforms between 9:26 AM and 1:27 PM Central Time (approximately 4 hours). This incident was caused by our infrastructure provider incorrectly changing the network configuration, blocking public Internet access to our servers. Service was restored without data loss beginning at 10:18 AM. We are working with our vendor on additional proactive measures and processes ...