Root Cause Analysis - Service Disruption Thursday, Jan 29, 2026
Impact:
Certain MODX Cloud Dashboard functions, Backstage functions, CloudEdge, and some queued operations were unavailable for approximately 4 hours.
What happened:
The outage was caused by a DNS configuration issue that prevented an internal TLS certificate from renewing automatically. This caused several services to stop functioning properly.
Resolution and preventative measures:
We've corrected the DNS co...