» View Event Details | Created
Resolved
We've published a fix and are seeing restoration of service on the platform and will continue to closely monitor the platform.
Investigating
We are currently experiencing issues with the Paas 1 Fra platform and are working on a fix.
For any questions reach out to support@modxcloud.com
Thank you for your patience and understanding.
» View Event Details | Created
Resolved
There was a brief outage of the MODX Cloud dashboard while we were performing some maintenance on the systems. It is now back and it should not recur.
» View Event Details | Created
Resolved
The switchover and post switchover actions have been completed
Scheduled
We are completing the switchover to the new IP address for sites hosted on the London 1 Platform (sites Cloud URLs containing paas1.lon.modxcloud.modx.com). If you have a custom domain pointed at a Cloud on London 1, the IP address should be pointed to 158.176.131.137.
All customers have been contacted multiple times with the details of the change, including phone calls to those customers form whom we did not detect their IP address was updated to ensure no customers were missed.
If you find your site is unreachable after this change, please contact MODX Cloud Support for assistance.
» View Event Details | Created
Resolved
The vendor resolved the issue with the Support Desk and we're back to normal operation.
Thank you for your patience and understanding.
In Progress
We are currently experiencing issues with our Support Desk and responses will be delayed. We are working with the Support Desk vendor to get this sorted out as soon as possible. In the mean time feel free to reach out to us through the MODX Community Slack's #cloud channel on https://modx.org in case of an emergency.