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October 2019

Issues with backup creation and restoration

» View Event Details | Created Mon, 07 Oct 2019 14:47:00 +0000

Resolved

We pushed out an update for backup creation and restoration and can confirm them working again.


Posted: Mon, 07 Oct 2019 16:36:00 +0000

Investigating

We are currently experiencing issues with backup creation and restoration and are looking into the cause.

For any questions please reach out to support@modxcloud.com.


Posted: Mon, 07 Oct 2019 14:47:00 +0000

Intermittent Connectivity Issue in Amsterdam Datacenter

» View Event Details | Created Wed, 09 Oct 2019 17:16:00 +0000

Resolved

Our upstream provider has notified us that they see the network connectivity return to normal and are monitoring to determine if any further action is needed.


Posted: Wed, 09 Oct 2019 19:19:00 +0000

Update

We're still waiting for final resolution from our upstream provider, but they are aware of the issue and have enough diagnostic data to begin working on a solution.


Posted: Wed, 09 Oct 2019 18:31:00 +0000

Update

We're still working with our upstream provider to bring a resolution to the intermittent packet loss issue in this region.


Posted: Wed, 09 Oct 2019 18:06:00 +0000

Update

We're still working with our upstream provider to diagnose the intermittent packet loss in this location.


Posted: Wed, 09 Oct 2019 17:40:00 +0000

Update

The upstream provider has rerouted the traffic and there shouldn't be any noticable network degradation. We'll continue to monitor this issue until it's fully resolved.


Posted: Wed, 09 Oct 2019 17:20:00 +0000

Investigating

We are receiving alerts regarding intermittent network issues with the Amsterdam datacenter. The issue has been escalated with our upstream vendor and we'll post updates as they come.

Should you have any questions reach out to support@modxcloud.com


Posted: Wed, 09 Oct 2019 17:16:00 +0000

High-Availability and some Private Server Customers Affected by Upstream Provider

» View Event Details | Created Tue, 15 Oct 2019 19:59:00 +0000

Resolved

Our upstream provider, Sucuri, has reported that they have solved the issue that caused sites to have intermittent connectivity and downtime. We will stay in contact with them to get a full account of the event once the review has been completed by their engineering team.


Posted: Wed, 16 Oct 2019 00:56:00 +0000

Update

Sites remain online and available. We're still awaiting an update from the high-availability/failover vendor, Sucuri about this issue. We'll continue to monitor sites.


Posted: Tue, 15 Oct 2019 21:13:00 +0000

Update

We continue to monitor site uptime and await further updates from our vendor, Sucuri.


Posted: Tue, 15 Oct 2019 20:10:00 +0000

Update

Sites affected by the intermittent outages at our high-availability and failover vendor, Sucuri, appear to be coming back online. We're monitoring the situation and awaiting updates from Sucuri on a resolution.


Posted: Tue, 15 Oct 2019 20:05:00 +0000

Update

Customers with private servers, failover, or in HA configurations are affected by ongoing intermittent issues with the upstream provider, Sucuri. This is not affecting customers on regular MODX Cloud public platforms.

We are awaiting updates from the provider and hope service is restored soon.


Posted: Tue, 15 Oct 2019 19:59:00 +0000

Texas 3 Platform Outage (paas3.tx)

» View Event Details | Created Sun, 20 Oct 2019 02:01:00 +0000

Resolved

As of 01:00 CDT, the upstream provider determined that the inbound traffic had returned to safe levels and restored public access for sites on paas3.tx.modxcloud.com.


Posted: Sun, 20 Oct 2019 09:00:00 +0000

Update

We have received an update from our upstream provider that mitigation measures are in place and sites will remain offline until they can determine that the inbound traffic has returned to safe levels. We'll provide further updates as we have them.

If you would like to restore your website sooner, you may follow the instructions on how to move your site to a new Cloud Data Center using a nightly backup of your website.

We sincerely appreciate your patience.


Posted: Sun, 20 Oct 2019 03:33:00 +0000

Update

We have been notified by our upstream provider that the server received an extremely high volume of inbound traffic triggering automated anti-DDoS (Distributed Denial of Service) measures. We are working with provider engineers to mitigate the issues and restore service to normal as soon as possible.


Posted: Sun, 20 Oct 2019 02:37:00 +0000

Investigating

Sites on our Texas 3 Platform (Cloud URLs including paas3.tx.modxcloud.com) are offline at this time. We are investigating the issue and will have more updates when we have more information.


Posted: Sun, 20 Oct 2019 02:01:00 +0000

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