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November 2019

MODX Cloud Site Outages Texas and Amsterdam

» View Event Details | Created Thu, 14 Nov 2019 15:39:00 +0000

Post-Mortem

We determined the cause of the outage was a routing issue with IP addresses on our AMS and TX platforms.


Posted: Fri, 22 Nov 2019 16:48:00 +0000

Resolved

Sites are back online. Once we have completed our review of the event, we will publish a full report detailing the cause of the outage.


Posted: Thu, 14 Nov 2019 16:21:00 +0000

Update

We have coordinated a resolution with our upstream provider and sites are coming back online at this time. We'll provide details of the outage when we have a full understanding of the cause.

If your site does not recover, or if you have any questions, please open a ticket using the Help button inside the MODX Cloud dashboard or send an email to support@modxcloud.com


Posted: Thu, 14 Nov 2019 16:04:00 +0000

Update

We are working with our upstream provider complete the resolution of this issue.


Posted: Thu, 14 Nov 2019 16:02:00 +0000

Update

This issue is affecting all sites on Paas1 and Paas2 Texas and Amsterdam. This is not affecting any other platforms or Private servers.


Posted: Thu, 14 Nov 2019 15:58:00 +0000

Update

We have identified the issue and we are working to resolve the issue at this time.


Posted: Thu, 14 Nov 2019 15:52:00 +0000

Update

We continue to investigate the issues. It appears that the sites and platforms are online, however, it is not possible to reach any custom domains. We will work to resolve this issue and update as we have additional information or status change.


Posted: Thu, 14 Nov 2019 15:47:00 +0000

Investigating

We're investigating an outage on our Texas 1 (paas1.tx) and Texas 2 (paas2.tx) at this time.


Posted: Thu, 14 Nov 2019 15:39:00 +0000

Intermittent network issues in Amsterdam

» View Event Details | Created Thu, 21 Nov 2019 15:21:00 +0000

Resolved

This issue has been resolved.


Posted: Thu, 21 Nov 2019 21:24:00 +0000

Update

We are seeing improvements with the network, however we'll keep monitoring for any further issues.


Posted: Thu, 21 Nov 2019 16:10:00 +0000

Investigating

We are currently experiencing intermittent network issues with the Amsterdam datacenter and are in contact with the upstream provider to get this resolved.

For any further questions please reach out to support@modxcloud.com.


Posted: Thu, 21 Nov 2019 15:21:00 +0000

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