Dashboard Maintenance: Resiliency Upgrade

» View Event Details | Created Wed, 01 Apr 2020 16:54:00 +0000

Resolved

We've completed the maintenance. If you notice anything amiss, please contact support@modxcloud.com.

Posted: Wed, 01 Apr 2020 18:19:00 +0000

In Progress

We're beginning the maintenance now. We'll update as we have more information to share.

Posted: Wed, 01 Apr 2020 18:02:00 +0000

Scheduled

We will be performing emergency maintenance on the MODX Cloud Dashboard within the next few hours. This operation is to upgrade the resilience of our systems. We will post an update when the operation is set to start.

When this operation commences, the Dashboard will unavailable for 15 to 30 minutes.

No sites will be affected. This is only an operation on the MODX Cloud Dashboard.

We will post an update on status.modxcloud.com when the operation is complete.

Please contact support if you have any questions.

Posted: Wed, 01 Apr 2020 16:54:00 +0000

VLAN IP Rerouting for Amsterdam

» View Event Details | Created Thu, 02 Apr 2020 21:22:00 +0000

Resolved

We have completed the VLAN IP routing on AMS platforms.

Posted: Thu, 02 Apr 2020 21:40:00 +0000

In Progress

We are commencing the IP routing on paas1.ams and paas2.ams platforms. During this operation, sites with custom domains enabled, using the original IP addresses, will be unavailable for approximately 5 minutes.

If you had updated your DNS A records to the new IP addresses, this will not affect you.

Posted: Thu, 02 Apr 2020 21:22:00 +0000

VLAN IP Rerouting for Texas

» View Event Details | Created Fri, 03 Apr 2020 01:30:00 +0000

Resolved

We have completed the VLAN IP routing on Texas platforms.

Posted: Fri, 03 Apr 2020 01:24:00 +0000

In Progress

We will be performing IP routing on paas1.tx and paas2.tx platforms at 20:00 US CDT (UTC -6). During this operation, sites with custom domains enabled, using the original IP addresses, will be unavailable for approximately 5 minutes.

If you had updated your DNS A records to the new IP addresses, this will not affect you.

Posted: Thu, 02 Apr 2020 23:30:00 +0000

Certificate Issues for Some Cloud Customers

» View Event Details | Created Fri, 17 Apr 2020 15:28:00 +0000

Resolved

Our upstream provider resolved the issue.

According to our provider, while performing corrective maintenance to their SSL configuration to resolve an active issue, a configuration change caused customer certificates to no longer be eligible for traffic. To resolve this issue, the configuration change was reverted and required a rolling reload of all Edge Servers.

They have provided some notes for our team to help mitigate the risk of this type of even taking affecting SSL certificates. Our team will be reviewing these and may request updates to configurations in the coming weeks.

Posted: Fri, 17 Apr 2020 20:03:00 +0000

Update

Our upstream provider continues to roll out the update to resolve this issue. We will continue to provide updates until a complete resolution has been reached.

Posted: Fri, 17 Apr 2020 17:48:00 +0000

Update

Our upstream provider has begun rolling out an update that will resolve the ongoing SSL errors some MODX Cloud customers are experiencing. We'll continue to monitor the situation.

Posted: Fri, 17 Apr 2020 16:54:00 +0000

Update

Our upstream provider has notified us they have identified the root cause of SSL issues and is working to mitigate it as quickly as possible.

Posted: Fri, 17 Apr 2020 15:45:00 +0000

Update

We're still awaiting an update from the upstream provider for a resolution. For customers wishing to get their site up sooner, contact us and we'll provide instructions to reroute your site.

Posted: Fri, 17 Apr 2020 15:43:00 +0000

In Progress

Some MODX Cloud customers with CDN (Performance+), WAF (Security+), failover (Uptime+) may be seeing issues with invalid SSL certificates. Our upstream provider is working to resolve the missing certificates at this time.

Posted: Fri, 17 Apr 2020 15:28:00 +0000