Partial Website Outages

» View Event Details | Created Tue, 09 Jun 2020 22:21:00 +0000

Resolved

IBM Cloud has provided a further update related to this issue. They stated that resolution steps taken by their Network Specialists have resolved the connectivity issues and all traffic should have returned to normal. They will continue to monitor and take remedial actions as necessary to prevent a recurrence.

If you have any issues with your site, please open a support ticket and one of our team will gladly help.

Posted: Wed, 10 Jun 2020 02:06:00 +0000

Update

IBM Cloud has indicated they are restoring full functionality to all services affected by the outage. We will continue to monitor and either provide a further update or confirmation the issues have been fully resolved.

Posted: Wed, 10 Jun 2020 01:46:00 +0000

Update

We're starting to see improvements on the network. We'll post a final update once we get confirmation the issue has been fully mitigated.

Posted: Wed, 10 Jun 2020 00:19:00 +0000

Update

IBM Cloud’s global public network is experiencing severe packet loss affecting all services. We are waiting on an ETA for resolution from them and will update as soon as we have additional details.

Posted: Tue, 09 Jun 2020 23:50:00 +0000

Update

We continue to see packet loss and are waiting on updates from our upstream vendor.

Posted: Tue, 09 Jun 2020 22:38:00 +0000

Update

We continue to see packet loss and global internet traffic degradation across many providers and services, especially in North America. http://www.internettrafficreport.com/namerica.htm

Posted: Tue, 09 Jun 2020 22:31:00 +0000

Investigating

We are investigating sites being offline and performing slowly.

Posted: Tue, 09 Jun 2020 22:21:00 +0000

MODX Cloud Dashboard unavailable

» View Event Details | Created Fri, 12 Jun 2020 22:16:00 +0000

Resolved

We are seeing signs of service returning to normal. Should you experience additional issues do let us know on support@modxcloud.com

Posted: Fri, 12 Jun 2020 22:59:00 +0000

Investigating

We are in contact with the upstream vendor in regards to a networking issue that is affecting access to the MODX Cloud Dashboard.

For further questions or concerns please reach out to us on support@modxcloud.com.

Posted: Fri, 12 Jun 2020 22:16:00 +0000

Issues with issuing and renewing Let's Encrypt certificates

» View Event Details | Created Wed, 17 Jun 2020 23:06:00 +0000

Resolved

We've deployed a fix and everything should be working as expected now.

Posted: Thu, 18 Jun 2020 00:57:00 +0000

Investigating

We're seeing an issue with issuing and renewing Let's Encrypt certificates. Our team is working on investigating and fixing the issue.

For any questions you may have reach out to support@modxcloud.com.

Posted: Wed, 17 Jun 2020 23:06:00 +0000

Performance issues with P2T

» View Event Details | Created Sat, 27 Jun 2020 13:16:00 +0000

Resolved

The issues have been mitigated.

If you have further questions reach out to support@modxcloud.com

Posted: Sat, 27 Jun 2020 16:26:00 +0000

Investigating

We are currently experiencing issues with the paas2.tx platform. Our engineers are working on mitigating the issues, however some sites may experience down time.

For further questions, please reach out to support@modxcloud.com.

Thanks,

Posted: Sat, 27 Jun 2020 13:16:00 +0000