Degraded Performance for Sites on Frankfurt 1

» View Event Details | Created Tue, 03 Mar 2020 14:38:00 +0000

Resolved

Sites are now back online. We will continue to monitor the platform for issues or changes.

Posted: Tue, 03 Mar 2020 14:46:00 +0000

Update

We continue to work to bring the services back for customers on the Frankfurt platform.

Posted: Tue, 03 Mar 2020 14:45:00 +0000

In Progress

Customers are experiencing degraded performance and intermittent outages on sites on our Frankfurt platform (paas1.fra.modxcloud.com). Our engineers are working to resolve the issue at this time.

Posted: Tue, 03 Mar 2020 14:38:00 +0000

Outage on paas1.tx.modxcloud.com

» View Event Details | Created Sat, 28 Mar 2020 03:15:00 +0000

Resolved

As of 10:38 PM local time (Central) the machine finished a full reboot. We're currently waiting on more information from our service provider on what happened.

Posted: Sat, 28 Mar 2020 04:02:00 +0000

Investigating

We've detected an outage on paas1.tx.modxcloud.com. We're currently investigating it further.

Posted: Sat, 28 Mar 2020 03:15:00 +0000

Dashboard Issues

» View Event Details | Created Mon, 30 Mar 2020 21:25:00 +0000

Resolved

The MODX Cloud Dashboard is now back online and all data confirmed to be consistent. There was no loss of service for sites during this event and we both sincerely apologize and thank you for your patience during this event.

Posted: Tue, 31 Mar 2020 01:50:00 +0000

Update

Database restored and consistency checks completed. Bringing Dashboard back online.

Posted: Tue, 31 Mar 2020 01:49:00 +0000

Update

Database consistency checks are in progress.

Posted: Tue, 31 Mar 2020 00:21:00 +0000

Update

Database restoration from the latest backup is in progress.

Posted: Mon, 30 Mar 2020 23:09:00 +0000

Update

We have identified an issue with the database running the Dashboard and are working on restoring service. Note: this incident does not impact site uptime.

For assistance on specific sites, please email support@modxcloud.com or visit https://support.modx.com/ to open a ticket.

Posted: Mon, 30 Mar 2020 22:26:00 +0000

In Progress

At this time, MODX Cloud Dashboard is experiencing issues and we have temporarily disabled access to resolve this situation. We hope to have it back shortly.

Posted: Mon, 30 Mar 2020 21:25:00 +0000