paas3.tx Final Switchover

» View Event Details | Created Wed, 08 Sep 2021 05:00:00 +0000

Resolved

We have reverted the migration and will send a notice for a new schedule soon. If you are experiencing any issue with your site, please open a ticket from the hosting dashboard or by emailing support@modxcloud.com.

Posted: Wed, 08 Sep 2021 09:48:00 +0000

Update

We are investigating intermittent outages and config file failures with the migration. We will update this status within 30 minutes.

Posted: Wed, 08 Sep 2021 09:47:00 +0000

Update

We continue to finalize the switchover configuration and expect the migration to be completed soon.

Posted: Wed, 08 Sep 2021 07:45:00 +0000

Update

We're still working on getting the data synced over to the new machine, then we'll be moving on to getting the process runner for snapshots/backups/etc back up.

Posted: Wed, 08 Sep 2021 06:06:00 +0000

Update

In preparation for tonight's switchover, we've temporarily stalled all dashboard operations on this server.

Posted: Wed, 08 Sep 2021 02:45:00 +0000

Scheduled

At 12 AM Central Time (Texas/US UTC -6) we will be performing the final switch-over sync for paas3.tx.modxcloud.com clouds. We're anticipating around 4 hours for the event, with an estimated 1-hour of actual site downtime while we do our final synchronization and cutover.

Only customers with sites hosted on our Texas 3 (sites containing paas3.tx.modxcloud.com) platform will be affected. All affected customers previously received notices about switching their IP addresses related to this migration.

While we have done everything we can to limit downtime for this transition, this final sync will require we take the sites offline to prevent any loss of changes during transit. We will work to ensure sites are kept offline only as long as needed.

If you have any questions or concerns, please contact support@modxcloud.com or use the Help button found in the MODX Cloud dashboard.

Posted: Wed, 08 Sep 2021 05:00:00 +0000

paas3.tx Final Switchover (Rescheduled)

» View Event Details | Created Thu, 09 Sep 2021 05:01:00 +0000

Resolved

All operations on this machine have been reenabled. We've triggered tonight's nightly backups as well.

Posted: Thu, 09 Sep 2021 09:16:00 +0000

Update

Sites are now serving production traffic again. We are continuing to re-enable Backups and Snapshots. If you notice any issues with sites or back-end functionality, please open a ticket from the Dashboard or send an email to support@modxcloud.com.

Posted: Thu, 09 Sep 2021 06:32:00 +0000

In Progress

We have begun the migration, please stand by.

Posted: Thu, 09 Sep 2021 05:08:00 +0000

Update

In preparation for tonight's switchover, we have disabled SSH logins, crons, and queued operation on this machine.

Posted: Thu, 09 Sep 2021 04:24:00 +0000

Scheduled

At 12 AM Central Time (Texas/US UTC -6) we will be performing the final switch-over sync for paas3.tx.modxcloud.com clouds. The initial operation was reverted due to unforeseen technical issues that have now been isolated and resolved.

We're anticipating around 4 hours for the event, with an estimated 1-hour of actual site downtime while we do our final synchronization and cutover.

Only customers with sites hosted on our Texas 3 (sites containing paas3.tx.modxcloud.com) platform will be affected. All affected customers previously received notices about switching their IP addresses related to this migration.

While we have done everything we can to limit downtime for this transition, this final sync will require we take the sites offline to prevent any loss of changes during transit. We will work to ensure sites are kept offline only as long as needed.

If you have any questions or concerns, please contact support@modxcloud.com or use the Help button found in the MODX Cloud dashboard.

Posted: Wed, 08 Sep 2021 15:52:00 +0000

SSL Certificated Showing Expired

» View Event Details | Created Wed, 29 Sep 2021 21:00:00 +0000

Resolved

Customer certificate reinstallation has completed. This should resolve all customer issues at this time. If you're still seeing certificate errors after clearing your browser cache or checking in a Private Browsing/Incognito window, please contact support@modxcloud.com.

Posted: Wed, 29 Sep 2021 21:20:00 +0000

Update

We're in the process of reinstalling customer certificates. Once complete all sites will be working as they should be.

Posted: Wed, 29 Sep 2021 21:18:00 +0000

In Progress

Some customers will experience SSL certificates showing as expired on some websites. We're working to reissue the certificates and resolve all SSL errors customers are experiencing.

Posted: Wed, 29 Sep 2021 21:00:00 +0000