Outage on Texas 3 (paas3.tx)

» View Event Details | Created Fri, 02 Aug 2024 00:54:00 +0000

Resolved

We continue to monitor the platform and have determined that it is operating in its normal operating state at this time. It appears that MySQL (MariaDB) was a likely cause and that restarting it ended the failure condition.

If you see any issues with your site, first, log into the MODX Manager to clear the site cache. If then you still see any issues, please contact our support team via the Help Button in the MODX Cloud Dashboard, or send an email to support@modxcloud.com.

Update

We have intervened with the server and see that it is coming back at this time. We continuing with our investigation to see what might have caused the issue.

Investigating

Our team is investigating an outage for some customers, possibly all customers hosted on our Texas 3 (paas3.tx) platform.

Outage on Texas 3 (paas3.tx)

» View Event Details | Created Thu, 15 Aug 2024 21:08:00 +0000

Resolved

We determined that the database server (MySQL/MariaDB) was in a condition that was not recoverable without intervention. We've restarted services and sites are coming back online.

We'll continue to monitor the platform for any further issues.

If your site has not recovered and doesn't do so with in the next few minutes, please don't hesitate to contact us using the Help Button inside the MODX Cloud Dashboard or contact us at support@modxcloud.com

Investigating

We're currently investigating an issue that's causing customer sites on our Texas 3 Platform (paas3.tx) to not load.

Outage on Texas 3 (paas3.tx)

» View Event Details | Created Sun, 18 Aug 2024 21:45:00 +0000

Resolved

We determined that the database server (MySQL/MariaDB) was in a condition that was not recoverable without intervention. The root cause of this has been found and this issue should not reoccur in the future.

As always, we'll continue to monitor the platform for any further issues. If your site has not recovered and doesn't do so with in the next few minutes, please don't hesitate to contact us using the Help Button inside the MODX Cloud Dashboard or contact us at support@modxcloud.com

Investigating

We're currently investigating an issue that's causing customer sites on our Texas 3 Platform (paas3.tx) to not load.

Possible outage for some customers on WDC1 (paas1.wdc)

» View Event Details | Created Mon, 19 Aug 2024 03:19:00 +0000

Resolved

We had a problem just now with database server (MySQL/MariaDB) that entered into a state that may have been causing a possible outage for some customers. This has now been restarted and the platform looks to have returned to normal operation.

As always, we'll continue to monitor the platform for any further issues. If your site has not recovered and doesn't do so with in the next few minutes, please don't hesitate to contact us using the Help Button inside the MODX Cloud Dashboard or contact us at support@modxcloud.com