Previous incidents

The fix has been successfully deployed across our platforms. We have verified that this is no longer an issue and all customer sites should now work as expected when saving Resources or Elements.

We've received the following update from our infrastructure provider, and are now monitoring the fix.

As of 19:30 UTC 13 July 2026, Network Specialists received multiple reports of customers experiencing intermittent network access to the services. Network Specialists investigated and identified a routing issue on the backbone network affecting multiple regions. Network Specialists have mitigated the route issue by 21:47 UTC 13 July 2026.

Let's Enrypt has resumed issuance of certificates after a brief suspension due to issues.

From LE: "Due to an issue with the cross-signed certificate from our Generation X root to our new Generation Y root, all issuance has been switched back to our Generation X root certificate. This affects our "tlsserver" and "shortlived" ACME certificate profiles."

We'll monitor for any change in this status.

As of 17:46 UTC today, the AMS3 platform is back online. We are currently running standard checks and database procedures following the power restoration. Sites that have not been migrated, should begin coming back online shortly.

If you have a migration currently in progress, please do not attempt to cancel it at this time. Our support team will help guide you through your options once we have completed our checks. Please open a support ticket if you need assistance.

We will post a further...

There was a brief outage on our Washington DC platform (paas1.wdc) that required manual intervention. The cause of the issue was identified, corrected and resolved within 4 minutes.